EMERGENCY PREPAREDNESS & CUSTOMER SAFETY PROCEDURE
EMERGENCY PREPAREDNESS & CUSTOMER SAFETY PROCEDURE
(VIETCIS)
1. Purpose
To establish procedures for emergency preparedness, product recall, and customer safety management to protect customer health and safety.
2. Scope
This procedure applies to all products, services, and customer-related activities of VIETCIS.
3. Emergency Preparedness
VIETCIS maintains readiness for potential safety incidents through:
- Identification of potential risks related to products
- Defined emergency response plans
- Internal communication and escalation procedures
4. Response Procedure
In case of an incident:
- Immediate risk assessment
- Notification to management and relevant stakeholders
- Implementation of corrective actions
- Communication with affected customers
5. Product Recall Process
If a product poses safety risks:
- Identify affected products and customers
- Issue recall notice
- Retrieve or replace affected products
- Document and review incident
6. External Feedback Mechanism
VIETCIS collects customer feedback through:
- Email and hotline support
- Service and maintenance reports
- Direct customer communication
All feedback is recorded, reviewed, and addressed promptly.
7. Facilities and Channels
Dedicated channels are established for receiving safety-related feedback, ensuring timely response and resolution.
8. Additional Safety Actions
- Regular product quality checks
- Supplier control and compliance
- Continuous improvement initiatives
- Alignment with ISO and safety standards
9. Monitoring and Improvement
All incidents and feedback are analyzed to prevent recurrence and improve processes.
10. Responsibilities
- Management: oversight and decision-making
- Technical team: incident handling
- Customer service: communication and support
11. Commitment
VIETCIS is committed to ensuring customer safety through proactive risk management and continuous improvement.
Date: 02 January 2026
Approved by: Director – Duong Hoai Nam
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Emergency Preparedness & Customer Safety Procedure
Quy trình ứng phó khẩn cấp và an toàn khách hàng của VIETCIS. PDF Cập nhật: 01/2026 |
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